The purpose for the Key request is either due to lost or need additional spare. You MUST fill in KEY REQUEST FORM by click below link http://www.barskasupport.com/key-request prior to making the ONLINE Order. Each key is unique and only the exact ITEM number AND KEY number is able to open the safe. CASE ID only will be provided once you filled and submitted in the KEY REQUEST FORM. CASE ID will be required when you place online order. * Shipping and Handling included. Good spare part(s) sold is NON-Refundable.